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07/20/22 · Colorado Springs, Colorado · Creative Market is the premier marketplace for selling design assets, but in mid-2021, years of focusing on other priorities had left key aspects of the seller experience neglected, slowing the rate of new sellers being added to the platform. By approaching the problem holistically, I was able to plan and execute a strategy that increased the rate of new sellers by 600%, adding the most sellers per month seen in the 10-year history of the company.

04/02/20 · Dallas, Texas / Noida, India · In 2018, Monotype’s support team expanded in both number and geographic footprint. Response times were getting faster, but customer feedback showed the quality of responses was not meeting expectations. In late 2019, we ran a workshop to identify where we could improve processes leading to changes that drove “Time to Resolution” down 30% while lifting customer satisfaction scores 20%.

03/13/20 · Dallas, Texas · FontShop.com had won a slew of design awards for their latest redesign, but after a series of resource changes, the site was starved for attention, and the experience of purchasing was proving difficult for users. I stepped in as the business owner for the site in 2019 and implemented a UX strategy that lead to a significant in lift in conversion and our first signs of growth in eighteen months.

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