Description: Connect your culture, brand and experience. Your people will be happier and more committed. And your customers will be more satisfied, too.
brand strategy (928) customer experience (797) culture strategy (3) empployee experience (1)
Open/close menu Home Approach Clients Insights About Contact ben . @ . benafia . . . com +44 7909 221130 Let's talk Increase customer satisfaction while cutting costs Business is tough right now. We're all being asked to reduce our budgets and find efficiencies. But how do you do this while improving your customer experience? I'll work with your teams to create an experience customers love, and is more cost effective. You know every webpage, email, letter, chat or call is a chance to create feelings of wow…
The challenge
The problem is making that happen internally. Many teams contribute to each touchpoint and they’re not always joined up.