Description: CEMMethod now in version 11. orn in 2001, public release 2006. Based on the 'next' practices of companies like Virgin, Emirates, Apple, Zappos, Zara, BMW. Embodies 50+ techniques to help enterprises move 'Outside-In'.
lean (919) six sigma (459) cx (326) cem (191) customer experience management (78) cemmethod (41) customer centric (31) outside-in (29) cx strategy (14)
Towers Associates - Towers Associates
CX Obsession - for CX and Process people - Getting more scientific about the Customer Experience
CX Obsession - for CX and Process people - Getting more scientific about the Customer Experience
Towers Associates - Towers Associates