Description: Customer satisfaction measurement using mystery shoppers and secret shoppers for 21 years. A Nationwide solution for retail chains wanting to monitor their Customer Service Experience. Services include on site monitoring, competitive shops and customer surveys. Options include a turn-key employee performance reward and recognition feature.
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Today's successful concepts are placing an ever important focus on their key competencies -- recruiting & training , customer service and product innovation . Yet, these survival tactics could be in vain, if not continually monitored . Mystery Shopping, also known as Secret Shopping, has been time tested and proven to be the most cost effective means of monitoring and reporting on the meaningful aspects of your Customer's Experience . Nationally acclaimed, CRG ProShoppers ® deliver a complete, accurate an
- Don Bode, CEO / Founder