Description: CRMdesk - web-based help desk software for knowledgebase management and customer support automation over the Internet.
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By focusing attention on delivering services, your company or organization can add true value with a reduced budget. Online help desk system is a customer support system that allows support team or support agents to manage and analyze customer issues and questions through Internet.
Your business always base on customers satisfaction. Nowadays for making your customers happy you have to communicate with them, receive their requests, questions, issues and react to all this information very quickly. Your support agents have not to miss any customer ticket. Support team have to solve all customer problems which may be connected with product or services offered by your company. That’s why many companies use special help desk software to track, collect and assign customer questions. This he
CRMdesk web based help desk is created for customer support agents. Help desk software is built around the workflow of the customer support staff. Using support system your support agents focus their attention and work on customer issues but not on managing e-mail letters from the customers. All information is centralized in help desk system and leveraged online by support agent. An intuitive web-based interface allows customer support staff to handle customers' questions and requests promptly and completel