Description: JB Intercultural Consulting: Negotiating conflicts and cross-cultural issues in your organization
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Long an essential volume for mediators, the new edition has been completely rewritten front-to-back, while keeping the same accessible format and straight-forward writing style.
It's been 16 years since the previous edition, and we've learned a lot since then. We've worked hard to make the mediation process steps and the mediator's moment-to-moment choice of approaches as clear and easy to remember as we can.
Mediation skills and process are useful in a whole range of situations, not just in formal mediations. If you find yourself helping people work through difficult situations, we hope you'll get a copy for your actively-used bookshelf. Give a copy to your friends who work as managers, therapists, politicians, teachers, administrators, lawyers, and facilitators. Recommend it to your local library, your religious community, your HR department....