Description: The Energy & Water Ombudsman NSW provides free independent dispute resolution for electricity and gas customers in New South Wales, and some water customers.
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Have a complaint about your energy, gas or water provider?
Always let your provider know first if you have an issue. Find out how they can help you.
If you’re not happy with their response, contact us. We may refer your complaint to a senior contact at your provider. They’ll contact you within 5 days.