Description: Empower your enterprise with Geckolyst's CEM software featuring powerful text analytics, feedback loops, and online surveys to listen, manage, and act on customer feedback across all platforms.
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Discover Customer Feedback, examine sentiments & transform
Most of the customer opinion about your brand and products is “unstructured,” in tweets, emails, texts, blogs, reviews, websites, feedback and other text-based conversations that traditional analytics systems can’t process. Where opportunities are lost by organisations to win back customers, Geckolyst Analytics Engine helps you retrieve relevant insights and information from text-based conversations and other customer feedback responses. You get the other half of the customer information, enabling you to ma
Reach out to your customers and understand customer journey with net promoter score , increase positive referrals and repeat purchase with close loop effectiveness.