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Understanding operations management Consider the ingredients of your breakfast this morning. Unless you live on a farm and produced them yourself, they passed through a number of different processing steps between the farmer and your table. Every organisation has an operations function, whether or not it is called ‘operations’. The goal or purpose of most organisations involves the production of goods and/or services. Operations in some form has been around as long as human endeavour itself but, in modern m

· The efficient and effective implementation of the policies and tasks necessary to satisfy an organisation’s customers, employees, and management (and stockholders, if a publicly owned company)

· The management of systems or processes that create goods and/or provide services

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