Description: ISO 20000-1 An organization’s key operational processes rely on IT. Changes within these processes require changes to the IT systems – affecting hardware, software, communications and support. This is the realm of IT Service Management and the scope of ISO 20000. The standard, ISO/IEC 20000-1 formerly known as BS | ISO 20000
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The standard, ISO/IEC 20000-1 formerly known as BS 15000 , is applicable to all organizations which are involved in the management and outsourcing of their own IT systems as well as providing IT service management services to their customers. Its focus is on meeting the needs and improving the services to users.
Benefits of ISO 20000-1
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