Linping YUAN
Linping YUAN
Description: A simple, whitespace theme for academics. Based on [*folio](https://github.com/bogoli/-folio) design.
Kam Kwai WONG (Jason) is currently a Ph.D. candidate in Computer Science and Engineering at The Hong Kong University of Science and Technology (HKUST). He is supervised by Prof. Huamin Qu in HKUST VisLab . Before that, he received his bachelor’s degree with first-class honours from HKUST, with major in Computer Science and Engineering.
His research interests include data visualization and human-computer interaction. He is passionate about designing visual analytics systems to streamline data analysis workflows, particularly for sustainability issues.
Delivering customer services through video communications has brought new opportunities to analyze customer satisfaction for quality management. However, due to the lack of reliable self-reported responses, service providers are troubled by the inadequate estimation of customer services and the tedious investigation into multimodal video recordings. We introduce Anchorage, a visual analytics system to evaluate customer satisfaction by summarizing multimodal behavioral features in customer service videos and
Linping YUAN
Linping YUAN