Description: Jay Heal Portfolio - User-Centred Design Consultant
I am a multidisciplinary designer who is a passionate advocate of user-centered design.
My experiences span UX design for digital products as well as Service Design where a more holistic understanding of a system is needed to design better experiences between provider and user. I am equally comfortable running research studies as I am designing wireframes, creating service blueprints or building hi-fidelity prototypes.
My principle belief is in simple and usable human-computer interactions, where design thinking is primarily an effective means of problem solving. My approach to design is both collaborative and iterative where insights are the basis for an informed design process.