Description: Innovation & Experience Strategy
berlin (20488) innovation (8493) ux (4779) customer experience (786) service design (354) organizational development (327) experience strategy (5) experience innovation (3) niephaus (1) kai-uwe niephaus (1)
Envision your goal – adapt accordingly.
I’m a strategic experience designer, working internationally and living in Berlin. I support teams hands on in envisioning, validating and designing human centric services for a desirable future – while supporting organizations in shaping the narratives, culture and structures needed to continuously ship and innovate them. With 14 years of multi-domain expertise I inform, conduct and facilitate integral parts of the innovation journey: purpose and culture, customer needs and business goals, vision and scope
I had the pleasure of working with Jio India – shaping foundations for a customer-centric design organization and end-to-end service experiences; Blinkist – evolving their value proposition and tangible product narrative; Forever Day One – developing NPS-raising insurance services; Ape Unit X Tip Me – enabling direct tipping from consumers to producers; Stan Hema – driving digital first strategies and self-organized teams; Edenspiekermann – directing tangible brand experiences; and under my own flag to shap