Description: it's all about the customer, stupid! Blogging about marketing in the digital era!
uk (35280) online (34839) ecommerce (10792) coffee (5600) retail (4625) user experience (2336)
COS has finally got round to launching an ecommerce site, except that it hasn't, as it has gone down and isn't responding! How did COS manage to mess that up after H&M had such public failure last year? #fail
The people in my office all know that I am a bit of a coffee snob. I don't really like any of the big chains and I certainly don't like the service and care most of them take over their coffee creations.The best coffee in London is undoubtedly the Monmouth Coffee Company in Monmouth Street ( www.monmouthcoffee.co.uk ). Although it is on my way to work, it is often too busy for me to stop there everyday and it is not within a 5 minute walk of the office.
I always think that you can tell how decent a coffee shop is by its double macchiato. Until recently I used to go to my local branch of EAT which rather surprisingly did pretty good coffee. As a result I used to go there 2 or 3 times a day. Sadly, that all changed recently when they installed the dreaded automated coffee machine. The staff all knew I was going to be unhappy as they had commented on it!