Boris Watch - An attempt to enhance the accountability of the new London mayoralty
Description: Politics, Cycling and NW10
Ticket office closures have rightly focussed attention on staffing levels at Tube stations. There is a current commitment to ensure that all Tube stations are staffed during operating hours. This is important not only because it works to reduce crime, but it also improves customer confidence, meaning they are more likely to use public transport even in off-peak hours.
There are however some worrying signs. Leaked memos obtained by the RMT show that the commitment is from time-to-time not observed. Other anecdotal sources indicate that this problem hasn’t got any better recently.
This blog has a particular interest in Kensal Green and for historical reasons staffing levels here are particularly sensitive. While London Underground (LU) insist that the station is always staffed, the way this is organised off-peak means it is less than effective and in many ways a waste of time. LU must recognise that staff are only helpful if they are visible and pro-active in helping passengers. Continue reading →
Boris Watch - An attempt to enhance the accountability of the new London mayoralty