Description: Core competences, Technical competences, Transformation methodology et Customer records
it (18262) digital (15236) transformation (2231) ip (1775) customer relationship management (500) telephony (255) telecoms (249) customer value (13) odysseus conseil (4)
The transformation is driven by your business targets in order to:
The key of success lies in the right architecture and sizing of your whole Information System. This depends on all your different business workflows. Only the ones who create value must be considered, and it is essential to maintain a constant flow of accurate data in and out. These data are aimed at helping you take the right decisions and bring your company closer to your customers. Example of a value driven organisation: The Customer-Centric Contact Centre of BT Europe, Amsterdam 2000.