Just the other day I had the chance to sit down with my friend Paige Garland, a veteran designer that not too long ago joined our little corner of the universe as an Experience Designer with the good folks over at Servos. She, like most of us design-oriented folks that have found our way onto the platform, has had to learn the nuances involved in successful Service Portal design. As you can imagine, we have a lot to talk about. To kick off our conversation, we dove into Service Portal’s Announcements featur
First things first: check out the official ServiceNow documentation here .
This feature is pretty cut and dry. Announcements allows you to set different messages for display in the Service Portal, through a list-like widget or as a banner notification at the top of the portal page.