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Last year, less than two percent of contact center interactions between customers and agents were automated, according to global consultancy Gartner. By 2026, the Stamford, Conn.-based firm predicts that number will …
Machine learning models, the development of which used to be the exclusive domain of academia, are now being produced most often by private industry and RPA is currently the biggest beneficiary, …
Open AI’s Chat GPT has thrust generative AI technology to the forefront of the general public’s consciousness in a way that has made it much easier for lay people to grasp. …