creativity. (207) passion. (178) talent. (149)
A brand new bank, Chase UK, launched in September 2021 and I was brought in to craft the complete web experience for this.
The Argos checkout needed to be re-platformed onto a new tech stack and we were given the opportunity to improve the overall user experience, make it fully responsive & update the design to be consistent with the rest of the site.
This project was intended to redesign the customer care section for the ASOS customer but fundamentally needed to reduce contacts into Customer Care while still giving all the answers to customers problems & increasing NPS and CSAT measures.