Description: Gursimran is an Oracle Service Cloud (RightNow CX / Oracle B2C Service) Consultant based in Pune, India. He has extensive professional experience in Oracle Service Cloud Implementations. He is also extensively proficient in Pre Sales, Solution Designing and Project Management. simranjazz.com
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--> I'm an Oracle Service Cloud Consultant based in Pune, India. I'm passionate about UX Microcopy and designing business solutions which have CX as their foundation. Specializations CX Consultant It is very important for me to design and implement solutions that are centered around Customer Experience following the famous Outside-In approach.
Owned, managed and implemented several projects in RightNow CX across multiple verticals. Expert in configurations, customizations, integrations and solution designing.
As a Pre Sales professional, I have operated in several areas like Discovery, Product Demonstrations, Request for Proposals and Proof of Concepts.