EVIDENCE YACHTING
Description: With certifications in ITIL® 4 and ITIL® V3, I manage and control service delivery on behalf of your organization - Ingo Sexl
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Mostly your IT services run perfectly. Your IT services are managed effectively and deliver the intended value for you and your consumers. New or improved digital products and services are implemented frequently, quickly, and securely. The availability and reliability of your systems is ensured by resilient operation in accordance with SLAs. But every once in a while something changes just enough to diminish the intended value creation of your IT services. The mean time between failures (MTBF) of your syste
Or perhaps things are going well. The use of your services is constantly increasing. Your service portfolio is growing rapidly. High velocity is required from innovation through development and operation to actual realization of value. You are faced with choices and opportunities to realign your IT service management. Do you improve your services and business outcomes with a shift-left approach? Should you adopt the holistic approach of ITIL® 4 ? Or maybe reconsider your multisourcing guidelines? These are
Value co-creation for stakeholders through digital service capabilities does not happen on its own. It needs to be tracked and driven. Improvements must be applied based on planning in order to continuously realize and increase value.
EVIDENCE YACHTING