When incidents impact your customers, failing to communicate with them effectively can erode trust even further and compound an already difficult situation. Learn the essentials of customer-facing incident communication in Rootly’s latest blog post: https://rootly.com/blog/the-medium-is-the-message-how-to-master-the-most-essential-incident-communication-channels
This article makes a cool analogy between designing systems to operate well under unexpected load and designing socio-technical systems that operate well when the people are surprised by what the system is doing.
Lorin Hochstein
Guru's Blog - Stay Curious, Be Passionate, Focus on Detail
Site Reliability Engineering Resources
CloudPundit: Massive-Scale Computing | the business of Internet infrastructure, cloud computing, and data centers
The Downtime Project
Stefan Simroth