Description: VPT S.A. offers its customers its VigilantOne product. This product has three lines of business, VPT, e-CEM, and CG. The customers who prefer us are generally decisionmakers who are located at points in the chain of value where there exists a rela-tionship and direct impact with the digital channels of their organizations.
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The service proposal that VPT S.A. offers its customers is realized through the VigilantOne™ suite of technological solutions. This suite of solutions has three lines of business which are: Voice Interfaces, electronic channel Customer Experience Measurement, and Tools for Management Control.
The clients who prefer us are generally administrators, leaders, and decision makers in processes related to electronic channels. Since the risks of these processes cut across the productive and strategic processes of their organizations, our clients look not just for technological solutions based on the market's own standards, but also look for solutions that add value, measuring, optimizing for continuous improvement, and controlling management, to mitigate the risks inherent in their processes.